After your initial deployment of Configuration Manager / Windows Intune, your environment, usage and needs will change. Windows Management Experts will keep an eye on your environment and ensures you get the most  from your investment of System Center. Our Managed Services solution provides resources that will provide expertis in your current environment. We will provide the Management, Monitoring, and Reporting of your System Center Configuration Manager and/or Windows Intune environment so you don’t have to.

Management

You now have your environment up and running, but you don’t have the time and resources to do the day to day administrative tasks. WME will provide you with a certified consultant that will complete these tasks for you not only saving you money, but time. They will not only assist with the day to day administrative tasks, they will perform the weekly, monthly, and quarterly tasks that are suggested by Microsoft best practices.

Sample – ConfigMgr Management Tasks

  • Creation, Deletion, and Updating Objects
    • Collections
    • Applications / Packages
    • Security Updates
    • OS Deployments
  • Client Installation
  • Troubleshooting of Issues

Sample – Intune Management Tasks

  • Creation, Deletion, and Updating Objects
    • Groups
    • Applications / Packages
    • Security Updates
    • Configuration Policies
    • Compliance Policies
    • Conditional Access Policies
  • Client Installation
  • Troubleshooting of Issues

Monitoring

Your environment has been running smoothly since your deployment, but how do you keep this environment up and running with little or no downtime? WME will provide you a certified consultant that will monitor your environment to make sure that the server operating system and the entire hierarchy is healthy and functioning correctly. They will perform the required weekly, monthly, and quarterly tasks that are suggested by Microsoft best practices.

Sample – ConfigMgr Monitoring Tasks

  • Overall ConfigMgr Health Check
    • All Site Systems
      • Management Points
      • Distribution Points
      • Software Update Points
    • Database Server
  • Overall Operating System Health Check
    • Memory Utilization
    • Disk Utilization and Performance
    • Security Updates
    • Update

Sample – Intune Monitoring Tasks

  • Overall Intune Health Check
  • Review of Alerts
  • Client Health
  • License Usage
  • Client Compliance

Reporting

Want to know what clients are installed? What is the current state of your Security Updates? How many copies of a specific software title are installed? How many versions of a specific operating system are deployed? WME will provide a certified consultant who can provide these reports, and they will also be able to generate additional custom reports to make sure you get the latest and most accurate information. They will also provide you with some basic dashboards for a quick view.

Sample – ConfigMgr Reporting

  • Application / Package
    Deployment Report
  • Security Updates Report
  • OS Deployment Reports
  • Client Health Report
  • Site Server Health Report
  • Custom Reports Available

Sample – Intune Reporting

  • Update Reports
  • Detected Software Reports
  • Computer Inventory Reports
  • Mobile Device Inventory Reports
  • License Purchase Reports
  • License Installation Reports
  • Terms and Conditions Reports
  • Noncompliant Apps Reports
  • Certificate Compliance Reports
  • Device History Reports

Choice

Managed Services Packages

Windows Management Experts offers four different Managed Services options for your Configuration Manager / Windows Intune investment that will allow flexibility for organizations of all different sizes and structures. Each option contains different levels of support including the number of support hours, hours of support, contract length and deliverables. The Platinum Package is our custimizable package which will give even more flexibility for your  environment.


 

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PLATINUM

MONTHLY SUPPORT HOURS 20 30 40 Call for Details
SUPPORT STAFF Team of Consultants Team of Consultants Team of Consultants Team of Consultants
AVAILABLE SUPPORT HOURS 8 am – 5 pm 8 am – 8 pm 8 am – 10 pm 24 /7
CONTRACT LENGTH 3 month 8 month 12 month Call for Details
DELIVERABLES Management Tasks
Monitoring Tasks
Reporting Tasks
Management Tasks
Monitoring Tasks
Reporting Tasks
Management Tasks
Monitoring Tasks
Reporting Tasks
Management Tasks
Monitoring Tasks
Reporting Tasks
MONTHLY COST $1,500.00 $2,500.00 $4,500.00 Call for Details