After your initial deployment to the Cloud, your environment, usage and needs will change. Windows Management Experts will keep an eye on your service and ensure you get the most from Office 365. Our Managed Services solution provides Office 365 resources that will provide expertise in your Office 365 environment. We will provide the Management, Monitoring, and Reporting of your Office 365 environment so you don’t have to.

Management

You now have your Office 365 environment up and running, but you don’t have the time and resources to do the day to day administrative tasks. WME will provide you with a certified consultant that will complete these tasks for you not only saving you money, but time. They will not only assist with the day to day administrative tasks, they will also perform the weekly, monthly, and quarterly tasks suggested by Microsoft best practices.

Sample – User Management Tasks

• Create New Office 365 Account
• Disable Office 365 Account
• Look-up Office 365 Account Details
• Reset User Passwords
• Change a User Name
• Delete Office 365 Account

Sample – Management Tasks

• Modify Passwords
• Edit Mailbox Permissions
• Change Mailbox Settings
• Edit Mailbox Folder Permissions
• Forward Mail to an Alternative Mailbox
• Create a Shared or Resource Mailboxes
• Modify Group Membership
• Export Mailbox to PST file

Sample – SharePoint & OneDrive Tasks

• Provision OneDrive
• Change OneDrive Settings
• Change SharePoint Permissions

Monitoring

You can monitor the activity in your Office 365 environment by not only knowing when services are not available or degraded, but you can also monitor and audit behavioral actions in the cloud. You can analyze all of the actions in your cloud including the permissions and settings for all users, files, emails, and much more. WME will monitor these critical behavioral insights and will be able to notify you when there are irregularities that are showing up.

Sample – Exchange Behavioral Insights

• Office 365 User’s Password Expiration and Strength Settings
• All Mailboxes that are Forwarded
• All Mailboxes that are Forwarded Outside of your Organization
• Mailboxes with Users that have Full Access
• Mailboxes with legal hold status
• Mailboxes with their last logon date
• Office 365 Activity Audit Log

Sample – SharePoint Behavioral Insights

• SharePoint
• Largest SharePoint documents
• SharePoint Editors with Largest Modified Item Count

Sample – OneDrive Behavioral Insights

• Top Externally Shared OneDrive Files
• Top OneDrive Storage Usage Status
of Users

Reporting

You can access all of the information about your Office 365 environment by a variety of reports. Having access to this information is critical for the success and the return on investment that you are making for Office 365. Having accurate and up to date information is critical in making decisions for
your businesses. WME will provide you with a variety of monthly reports that will assist you in making the right decisions at the right time.

Sample – User Reports

• Exchange User Properties
• User Contact Information
• Blocked Users
• Recently Created Users

Sample – Licensing Reports

• License Summary
• User Licenses
• Unused Services
• Licensed Users

Sample – Mobile Devices Reports

• Devices Details Report
• Devices by Mailbox
• Apple Devices

Sample – Mailbox Size

• Mailbox Size
• Mailbox Size Growth
• Storage Usage

Choice

Managed Services Packages

Windows Management Experts offers four different Managed Services options for your Configuration Manager / Windows Intune investment that will allow flexibility for organizations of all different sizes and structures. Each option contains different levels of support including the number of support hours, hours of support, contract length and deliverables. The Platinum Package is our custimizable package which will give even more flexibility for your environment.


 

BRONZE

SILVER

GOLD
BEST VALUE!

PLATINUM

MONTHLY SUPPORT HOURS 20 30 40 Call for Details
SUPPORT STAFF Team of Consultants Team of Consultants Team of Consultants Team of Consultants
AVAILABLE SUPPORT HOURS 8 am – 5 pm 8 am – 8 pm 8 am – 10 pm 24 /7
CONTRACT LENGTH 3 month 8 month 12 month Call for Details
MAX # MAILBOXES 2,000 4,000 6,000 Call for Details
DELIVERABLES Management Tasks
Monitoring Tasks
Reporting Tasks
Management Tasks
Monitoring Tasks
Reporting Tasks
Management Tasks
Monitoring Tasks
Reporting Tasks
Management Tasks
Monitoring Tasks
Reporting Tasks
MONTHLY COST $1,500.00 $2,500.00 $4,500.00 Call for Details