IT Support

Even regularly patched and updated IT systems develop issues that require professional IT support. WME will know the second your organization’s IT systems encounter a problem. The moment we notice an issue, we’ll deploy remote IT support to tackle the problem. Even if the issue requires on-site attention, WME experts can be deployed to remedy any emergency. Our IT Support experts have helped businesses in the Ashburn area and they are readily available to help you today.

WME Provides:
✓ U.S. Based Helpdesk – 200+ User focused technicians providing
L1 to L3 support 24x7x365. We respond as the customer.
✓ Monitoring – 24x7x365 monitoring of your IT and Cloud
Infrastructure
✓ Proactive Management – To make sure your business critical
infrastructure is working as it should.
✓ Security – Ensuring your business is properly safeguarded from
Virus, Malware/Ransomware and Phishing attacks
✓ Backups – Scheduled backups of your business-critical data
✓ Continuous Process Improvement – Always looking for ways to
improve the performance and reliability of your infrastructure
✓ Vendor Management – We help manage your other IT vendors on
your behalf
✓ Patch Management – Keeping your IT environment updated with
the latest vendor patches
✓ On-Demand Field Services – for break/fix and large scale
deployments

You Get:
✓ Better performing IT systems allowing for improved and stable user
productivity
✓ Fixed monthly costs, No surprises. Allowing for easy budgeting
✓ Regular reporting so you know what’s happening
✓ Scheduled health checks to identify any issues that may need
corrective action
✓ Ad-Hoc Technical Support when needed
✓ Reduced downtime with proactive monitoring and maintenance
✓ Minimize costly un-planned downtime
✓ Personal Touch, we take the time to learn about your employees and
the IT infrastructure supporting their business needs. In essence an
extension of your team.
Cost Management, WME can save up to 70% over in-house resources
and 30% less than most 3rd party companies providing similar services.

Let one of our experts guide you in your Managed Services plan and answer your questions!

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